Customer Service Manager Anita McMillan dedicates herself to one of LEDtronics’ key values, customer satisfaction. Ten years ago, Anita brought her background in sales and program management to the company and began as a Major Accounts Representative. She now manages the customer service department as well as domestic and international sales accounts. Anita says, “As Customer Service Manager, I strive to improve my department’s work flow processes, improve employee performance and job satisfaction.”
Anita and her staff strive to not only attract new customers and maintain current ones, but to also educate them on the exciting merits of LED lighting. “Every day is a new experience”says Anita. She appreciates the importance LEDtronics places on educating both their staff and clients. Training seminars are constantly being offered for those wanting to grow in understanding of environmentally-friendly and cost-effective lighting options.
Anita feels most rewarded when she and her strong team interacts with satisfied customers. She comments, “When it comes to innovation, quality and service, we have cast our own identity, and it is evident by our customer base.” Her goal each day is to maintain LEDtronics’ reputation of being the industry leader in both product and service.
While Anita enjoys many activities, she values her family and the time spent with them most. The benefits of Southern California allow her to enjoy both skiing and beach time with her family. “I love the sound of the waves, the sea air and just being outdoors in general.”
She is also a risk taker in the kitchen, trying new and exotic recipes. Thai food has become a new favorite, and she loves to cook and enjoy it with her family.
