RETURNS, RESTOCKING & ORDER CANCELLATION — At the sole option of LEDtronics, products shipped to a customer (or distributor) may be allowed to be returned, under the following conditions. In all cases, the returned products shall be subject to inspection by LEDtronics and credit, if any, shall be allowed only for those products returned in a “like new” condition. All authorized returns shall be allowed a CREDIT only against future orders. In no case shall funds be returned to the buyer. Products may be returned only with the prior permission of LEDtronics. Returns may be authorized by phone or in writing. Each return shall include the LEDtronics RMA (Return Material Authorization) Number. The RMA Number shall be obtained by phoning or writing to LEDtronics stating the reason for the return, the original purchase order number and the quantity to be returned.
RETURNS, STANDARD CATALOG PRODUCTS — Products returned may receive a partial credit at the sole option of LEDtronics. Products returned after 60 days from shipment shall not receive a credit.
ORDER CANCELLATION (Standard Catalog Products) — An order may be cancelled five (5) working days after receipt of order. Such cancellations could be charged 25% of the purchase price after five (5) working days to cover the costs of restocking the material plus documentation costs.
RETURNS, NON-STANDARD CUSTOM PRODUCTS — Non-Standard products (designated by a special part number) may not be returned for credit. At the sole option of LEDtronics, the return of non-standard products may be permitted on the basis that a 50% credit will be issued. Credit will not be allowed after 6 months.
ORDER CANCELLATION OF NON-STANDARD PRODUCTS — Custom products are not eligible for cancellation. Any products returned to LEDtronics without prior authorization (RMA Number) shall be subject to return to the buyer, freight collect. All returned products shall be shipped freight prepaid. The determination of the condition of returned products and the credit allowed, if any, shall be made by LEDtronics only and the decision of LEDtronics shall be final. Products returned by distributors shall be treated per the above policy, except for standard product stocking orders. Standard products purchased for distributor stock may be returned for 100% credit in accordance with the Authorized Stocking Distributor policy.