Disty FAQ

  • arrow What is your standard lead time?
  • On hand items will ship out from our facility within 2 to 3 business days ARO. These items are subject to prior sales. For items not on hand, lead times can vary, depending on product series and quantity. Please contact factory for current lead time.
  • arrow What is your purchase order minimum?
  • $150. Please note product minimums are enforced. This varies from product to product. Similar products can possibly be combined to reach product minimums. Contact factory to confirm.
  • arrow Do you sell direct to the customer?
  • Our priority is to sell through distribution. However, customers can purchase direct at MSRP.
  • arrow What is your F.O.B.?
  • Torrance, CA
  • arrow Where do I send my purchase orders?
  • orders@LEDtronics.com
  • arrow What is the difference between “USA-Ready” and “USA-Capable”?
  • USA-Ready: Product can be manufactured in the USA with no delay. USA-Capable: USA manufacturing capability has been confirmed possible, but steps need to be taken.
  • arrow I want a customized variation on an existing product you offer. Is it possible?
  • One of the many things that sets LEDtronics apart from the rest is our special ability to customize and engineer LED lighting to specifically work with the customer’s unique lighting needs. If you have a custom requirement for a qualified volume order, feel free to contact our LED lighting experts about your specific lighting needs.
  • arrow How do I access LEDtronics pricing?
  • Pricing is available on our Price Viewer. If you already have log in information, click the red Price Viewer button on our website, or click here to log in. If you don’t have access, visit the Price Viewer and select sign up. Then you can fill out the form to request access.
  • arrow What if I forgot my password to the LEDtronics Price Viewer?
  • Please contact your internal sales rep or the factory to have your password resent to you.
  • arrow How do I return or cancel my order?
  • Terms and Conditions

    RETURNS, RESTOCKING & ORDER CANCELLATION — At the sole option of LEDtronics, products shipped to a customer (or distributor) may be allowed to be returned, under the following conditions. In all cases, the returned products shall be subject to inspection by LEDtronics and credit, if any, shall be allowed only for those products returned in a “like new” condition. All authorized returns shall be allowed a CREDIT only against future orders. In no case shall funds be returned to the buyer. Products may be returned only with the prior permission of LEDtronics. Returns may be authorized by phone or in writing. Each return shall include the LEDtronics RMA (Return Material Authorization) Number. The RMA Number shall be obtained by phoning or writing to LEDtronics stating the reason for the return, the original purchase order number and the quantity to be returned.

    RETURNS, STANDARD CATALOG PRODUCTS — Products returned may receive a partial credit at the sole option of LEDtronics. Products returned after 60 days from shipment shall not receive a credit.

    ORDER CANCELLATION (Standard Catalog Products) — An order may be cancelled five (5) working days after receipt of order. Such cancellations could be charged 25% of the purchase price after five (5) working days to cover the costs of restocking the material plus documentation costs.

    RETURNS, NON-STANDARD CUSTOM PRODUCTS — Non-Standard products (designated by a special part number) may not be returned for credit. At the sole option of LEDtronics, the return of non-standard products may be permitted on the basis that a 50% credit will be issued. Credit will not be allowed after 6 months.

    ORDER CANCELLATION OF NON-STANDARD PRODUCTS — Custom products are not eligible for cancellation. Any products returned to LEDtronics without prior authorization (RMA Number) shall be subject to return to the buyer, freight collect. All returned products shall be shipped freight prepaid. The determination of the condition of returned products and the credit allowed, if any, shall be made by LEDtronics only and the decision of LEDtronics shall be final. Products returned by distributors shall be treated per the above policy, except for standard product stocking orders. Standard products purchased for distributor stock may be returned for 100% credit in accordance with the Authorized Stocking Distributor policy.

 
 
CONNECT WITH US
Talk to the Experts

Let us help you get started with our
Premium-brand LED lighting
products.

Phone Image Call (310) 534-1505 or
Toll Free (800) 579-4875
Form Image Contact form
Email Image E-mail directly
Find a Distributor
Find a Rep
Rep Info
Incandescent to LED Cross Reference

LEDtronics can second source most of your existing LED indicator product needs from companies like:

  • Industrial Devices (IDI)
  • Data Display Products (DDP)
  • Chicago Miniature (CM)
  • Hewlett-Packard (HP)
  • Dialight
  • Eldema
  • Starled
  • Marl
  • Sloan
  • Leecraft
  • Solico
LinkedIn Twitter Facebook YouTube Instagram Google Plus Pinterest Flickr